Shipping Policy

1. How Shipping Works for Automotive Components

A compact set of LED bed lights and a steel front bumper do not move through a shipping network in the same way. At CLUTCHERRA, the shipping approach may differ by package dimensions, weight, handling requirements, destination, and the combination of products in an order.

This page explains what happens between checkout and delivery, how to prepare for larger parcels, and what information helps us investigate a shipment concern. Product-specific details shown during checkout or communicated in connection with an order should also be reviewed carefully.

2. Reviewing and Preparing an Order

Once a payment is confirmed, an order may be checked for inventory availability, selected variations, delivery information, and any requirements associated with preparing the merchandise for dispatch.

• Lighting and electrical accessories: the selected style, pair or single-item quantity, applicable connectors, and listed package contents may need to be checked.
• Wheels and tires: quantities, dimensions, finishes, tire sizing, and the correct selected option matter for accurate fulfillment.
• Bumpers and skid protection: metal finish, hoop configuration, and related mounting options may affect packing and handling.
• Truck-bed and roof accessories: rack length, lock or key options, panel variants, and any product-specific components may require attention.

Order processing time is separate from transit time. A confirmation email or payment acknowledgment is not a guarantee that the item has already been handed to a carrier. Processing may take longer when an order requires clarification or specialized handling.

3. Product Availability and Configuration Checks

Automotive products can have closely related versions that are not interchangeable. For example, parts listed for 2005–2015, 2016–2023, or 2024-and-newer Tacoma vehicles may have different mounting or configuration requirements. Before submitting an order, review the exact product listing and selected option.

We may contact you if an order contains an unclear variation, a fulfillment issue, or a delivery limitation that needs to be resolved. A fitment check is not automatically performed for every purchase, so please do not rely on dispatch as confirmation that a part is compatible with a particular vehicle.

If you notice an incorrect option shortly after purchase, contact support promptly with your order number and the correct specification. Changes depend on whether fulfillment has progressed and whether the replacement option is available.

4. Shipping Methods and Estimated Transit

Shipping methods may include ordinary parcel delivery or more specialized services for unusually heavy, long, or bulky products. Available options depend on the item and destination.

Any delivery estimate is indicative rather than a fixed arrival promise. Carrier collection schedules, distance, service coverage, customs clearance, and local delivery conditions may affect actual transit.

Tracking may remain unchanged for a period after a shipment label is created or while a parcel moves between transport partners. If an estimated date has passed and the tracking information is not informative, share your order details with us for review.

5. Large and Heavy Shipments

Steel bumpers, certain wheel orders, roof platforms, and long bed accessories may need additional packaging, non-standard carrier handling, or an arranged delivery process. Their movement and delivery can differ from small accessories.

• Check that the delivery address can receive the approximate size and weight of the package.
• Review any carrier instructions concerning access to the delivery location, appointment scheduling, or receiving arrangements.
• Consider whether a building entrance, rural route, or other access restriction could make delivery more difficult.
• Keep packaging materials until you have inspected the merchandise and verified the shipment contents.

If a shipping service requires additional receiving arrangements, instructions will depend on the service actually used. No particular unloading service, delivery appointment, or inside-delivery service is included unless confirmed as part of the order.

6. Shipping Costs and Checkout Charges

Shipping charges may vary according to destination, parcel size, weight, the number of packages, and available carrier services. An order containing a bumper or several wheels may cost more to transport than a small trim piece.

Review the shipping and other charges displayed at checkout before payment. In the event that a non-standard shipment needs a revised arrangement that was not finalized at checkout, we may contact you to explain the options before proceeding.

Do not assume that shipping is free or that oversized delivery surcharges are included unless the order information expressly says so.

7. Your Shipping Address

Accurate delivery information is especially important for high-value vehicle components and large parcels. Enter the full recipient name, street address, unit or suite details where applicable, postal code, region, and available contact information required by the carrier.

Please check the address before placing the order. If it needs correction, email us promptly; once an item has been packed, collected, or processed by a shipping partner, rerouting may be unavailable or involve additional charges.

An inaccurate or incomplete address can cause an attempted-delivery failure, return to sender, or delay. Any resulting costs will be assessed based on the circumstances, carrier charges, and applicable consumer protections.

8. Separate Boxes and Split Deliveries

One order does not necessarily equal one carton. A pair of lighting assemblies may be packed differently from a set of wheels, and small hardware may be grouped separately from a larger roof or bed accessory.

Products may also be dispatched separately when they have different locations, packaging requirements, or readiness dates. Packages within a single order might therefore have different tracking references and arrival dates.

If only part of an order has arrived, compare the received packages and any available tracking details before reporting the remaining items as missing. Contact us if the shipment records do not explain the discrepancy.

9. International Shipping, Import Charges, and Restrictions

For international orders, local authorities may assess import duties, taxes, clearance charges, or brokerage fees. The amount and responsibility depend on the shipping terms, destination, and applicable rules. Charges not included in checkout may need to be paid by the recipient.

Some destinations impose special requirements or restrictions on automotive lighting, tires, other vehicle components, or oversized freight. Customers should check whether an item may be imported and used in their destination before ordering.

Customs inspections, missing import information, or destination-specific restrictions can affect delivery timing. We cannot determine customs decisions in advance or promise that all orders will clear on a particular date.

10. Tracking and Shipment Updates

When tracking information is available, it may be communicated through the order notifications or other shipment correspondence. Carrier scans usually reflect milestones rather than continuous real-time location.

Status labels such as “label created,” “in transit,” or “out for delivery” do not always indicate that a package will arrive on the same day. Large-item shipments and handoffs between networks may display fewer scanning events.

Contact us if you need help interpreting tracking associated with your order; include the order number and the specific tracking issue rather than sensitive payment information.

11. Checking Packages When They Arrive

We recommend inspecting the exterior of all cartons before discarding any protective material. Photograph torn packaging, crushed corners, punctures, unusual openings, or other visible damage. Where a carrier offers a way to document delivery-condition concerns, follow the available process.

• Headlights and tail lights: look for cracks, housing damage, and included components as described in the listing.
• Wheels: inspect visible finish, edges, and whether the received specifications match the order.
• Bumpers and skid plates: inspect coatings or metal surfaces, edges, mounting areas, and listed hardware.
• Racks, Molle panels, and lockboxes: check panels, brackets, locks, and accessories against the stated package contents.

This initial inspection helps preserve useful evidence if an issue is found. Avoid installing, drilling, painting, wiring, or otherwise changing a suspect item before asking for support, where reasonably practical.

12. Missing Pieces or the Wrong Item

If the wrong configuration arrives, a package contains fewer items than listed, or an included bracket or fastener is missing, send us the order number, product name, photos of what was received, and an image of any package label that helps identify the shipment.

Some items may be shipped in more than one carton; we may first confirm whether additional packages are still in transit. The appropriate resolution depends on the order record, product listing, available evidence, and applicable customer rights.

13. Transit Damage

Damage can occur even when care is taken with packaging. For a cracked lamp lens, bent rack component, scuffed wheel, or damaged bumper, clear photographs of the item, outer packaging, internal cushioning, and labels can help us assess what happened.

Please keep the packaging and all components while the issue is being reviewed. Do not discard broken pieces or arrange an unapproved return shipment before receiving instructions.

If a product is damaged on arrival, available remedies will be evaluated in light of the circumstances and applicable consumer law; this may involve a replacement part, an exchange, return arrangements, or a refund.

14. Delivery Delays and Unexpected Interruptions

Transportation schedules may be disrupted by severe weather, regional network congestion, customs procedures, access problems, carrier capacity, or other circumstances beyond normal fulfillment operations.

If your package is overdue, check its tracking first. When contacting our team, include the order number, relevant scan information, and the date on which the concern arose. We can review available records or raise an inquiry with the appropriate provider where warranted.

An estimated delivery date should not be treated as a guaranteed installation or travel deadline. We recommend avoiding non-refundable installation appointments until all required items have physically arrived and their condition has been confirmed.

15. Marked Delivered but Not Found

A carrier’s delivered scan does not always tell the full story. If the parcel cannot be found, check the indicated delivery area, building reception, household members, and any location noted in the carrier’s record.

Contact the carrier where appropriate and tell us if the shipment remains missing. We may request the tracking reference, delivery address confirmation, and available carrier evidence to review what happened.

Resolution depends on the investigation and relevant consumer protections; a delivered scan alone will not be used to dismiss every reported delivery problem.

16. Canceled, Returned, or Refused Shipments

A request to cancel an order before dispatch may be handled differently from a shipment that is already moving through the carrier network. Once dispatched, a package cannot always be intercepted or redirected.

If a package is refused or returned because of an address error, failed delivery attempts, unpaid import charges, or another issue, the applicable next steps may involve an investigation, redelivery options, or a return review.

Any refund or shipping-cost adjustment will depend on why the shipment was returned, the condition of the goods, the purchase terms, and applicable consumer rights. Contact support rather than assuming an automatic refund or repeat shipment.

17. Getting Shipping Help

For fulfillment questions, tracking issues, oversized-package concerns, or delivery problems, email [email protected]. Include your order number, the affected product, and a concise explanation of the issue.

If photos are relevant, attach clear images of the carton, shipping label, and product. Do not send full card numbers or unrelated personal documents. Our team can then review the available order and shipment information and advise on the next step.

Company Contact Information

Company: HONG KONG YIAN ELECTRONIC CO., LIMITED

Email: [email protected]

Phone: +852 9464 2633

Registered Address: RM.1801, EASEY COMM. BLDG., 253-261 HENNESSY ROAD, WANCHAI, HK

Please contact customer support before sending returns. This company address is not presented as an authorized returns destination.