Privacy Policy

1. Information We Receive During Your Visit

Not every visit results in a purchase or a support conversation. When you explore CLUTCHERRA's product pages, certain technical details may be recorded by the storefront and the systems that help deliver it. This information can support essential functionality, security checks, and a better understanding of how shoppers move between products and categories.

• Connection information: IP address, approximate location inferred from that address, request timestamps, and basic network or browser information.
• Device and browser details: browser version, operating system, device type, language settings, and display or session characteristics.
• Shopping activity: product and category pages visited, search terms entered on the store, shopping cart activity, and the order in which pages are viewed.
• Site performance and security signals: error records, failed requests, suspicious access patterns, and information that helps us identify broken features or misuse.

These records do not always identify a visitor by name. However, some technical identifiers may still count as personal information under applicable privacy laws, especially when they can be connected with an account, order, or other identifier.

2. Details Connected With a Purchase

Ordering a set of wheels, a lighting upgrade, a bed storage accessory, or an oversized bumper requires information that browsing alone does not. The details requested at checkout can vary based on the payment method, shipping destination, and products selected.

• Customer and contact details: name, email address, and any telephone number you choose or are required to provide for delivery.
• Order and delivery details: billing and shipping addresses, ordered items, quantities, product options, shipping method, and related order references.
• Transaction records: purchase amount, currency, payment status, refunds, and limited payment references made available by the payment processor.
• Order history: previous purchases and related adjustments where needed to answer customer questions, resolve issues, or maintain records.

Payment credentials may be entered into a secure payment interface provided by a payment service. Those providers determine how they process sensitive card or wallet information; routine customer support generally relies on transaction status and order references rather than full card numbers.

Some orders also create records of attempted payments, canceled transactions, address corrections, or shipment changes. Such records may be needed to investigate a payment discrepancy or explain why an order did not proceed as expected.

3. Vehicle Fitment and Product Configuration Information

Compatibility is central to automotive shopping. A product intended for a 2016–2023 Toyota Tacoma may not have the same fitment as one listed for a 2024 or newer model. A roof rack, bed storage system, rear bumper overlay, or LED tail light may also depend on the original vehicle equipment and selected product variant.

When you request fitment guidance, we may ask you to share details such as:

• Vehicle make, model, model year, and trim, where relevant.
• Cab style, bed length, existing mounting points, or factory equipment.
• Wheel size, offset, bolt pattern, or other technical specifications for wheel-related questions.
• Lighting style, lens choice, bumper finish, hardware option, or another selected variation.
• Information about existing accessories or modifications that could influence fitment.

We use this information to understand the exact product question, compare it with available listings or specifications, and communicate about the purchase or potential installation concern. Vehicle information is not automatically treated as proof of compatibility, and customers should not send VINs, registration documents, or other identifying records unless they are specifically necessary to resolve a request.

4. Photos, Attachments, and After-Sales Conversations

When a delivery appears damaged or a component is missing, photographs can be more useful than a written description alone. For example, a customer may show a cracked headlight lens, a scratched wheel finish, a missing mounting bracket, or damage to the packaging of a steel bumper.

Information shared with customer support may include the original message, subsequent replies, order reference, photos, attachments, and the steps taken to review the request. We may use these materials to establish what was ordered, understand the concern, communicate with a shipping or fulfillment partner, and assess an appropriate resolution.

Please avoid including unrelated personal information in photographs. Images of a vehicle can unintentionally show license plates, home addresses, people, or documents in the background. Cropping or covering those details before sending photos can reduce unnecessary disclosure.

Support correspondence may be retained together with the order or service record so that an unresolved issue does not have to be explained from the beginning in every follow-up.

5. How We Use Information in Everyday Store Operations

The purpose of collecting information depends on what you are doing. A page view, a payment, a shipping inquiry, and a return request do not require identical records or processing.

• Product browsing: operate the storefront, keep a cart functioning, remember selected options when supported, and diagnose usability problems.
• Order handling: confirm a purchase, verify payment status, prepare the correct product variant, and communicate about changes or cancellations.
• Fulfillment: pass required recipient and parcel information to service providers arranging shipment and delivery.
• Product support: review configuration questions, fitment concerns, hardware omissions, installation-related inquiries, and requests involving damaged items.
• Refund administration: identify the original transaction, document an approved resolution, and coordinate the refund through an appropriate payment method.
• Fraud and security prevention: detect suspicious activity, protect accounts and transactions, and respond to technical or operational incidents.
• Store improvements: evaluate page performance, identify confusing product information, and improve how specifications or variation choices are presented.

Where relevant privacy laws require a legal basis for processing, that basis may involve fulfilling a purchase or requested service, meeting a recordkeeping obligation, pursuing a legitimate interest that is not overridden by your rights, or relying on consent where required.

6. Cookies, Cart Sessions, and Site Preferences

Cookies and related technologies can help a storefront distinguish one browsing session from another. Without certain essential technologies, a selected bumper finish might not remain in a cart, an account session might not stay active, or basic checkout functions might be interrupted.

Essential functions

Some cookies or local identifiers support cart continuity, checkout security, session management, load balancing, and protection against misuse. Their operation may be necessary for the requested shopping functions.

Preferences and measurement

Other technologies may help remember settings, evaluate how visitors interact with product pages, or show which navigation paths lead to completed purchases. Analytics information may be collected in aggregated form or through identifiers that can sometimes be linked across visits.

Advertising technologies

If marketing pixels, advertising cookies, or remarketing integrations are active, they may measure ad results or help advertising services present relevant promotions. These tools can involve third-party processing and may be subject to additional consent or opt-out requirements.

You can manage many cookies through your browser settings. Where an applicable consent tool is provided, its choices can be used for the categories it controls. Disabling essential technologies may interfere with cart, sign-in, or checkout features.

7. Analytics and Understanding Product Interest

Analytics can reveal useful patterns without needing to examine an individual customer's private conversations. For example, it may help identify whether shoppers frequently compare headlight styles, revisit wheel specifications, or leave a page before selecting a bumper configuration.

Depending on the tools enabled, analytics data may include page interactions, approximate device information, campaign referral details, cart activity, and conversion events. We may use the results to improve descriptions, product organization, page loading, and overall shopping usability.

We aim to distinguish operational measurement from optional advertising activities and to offer the choices required by applicable law. The particular providers and identifiers involved depend on the integrations actually enabled on the storefront.

8. Order Updates and Promotional Messages

Messages relating to a purchase are different from promotional communications. Order confirmations, shipment notices, payment problems, and replies to a return request are sent or used to support a transaction or customer inquiry.

Marketing communications, where offered, may include news about accessories, new configurations, or store promotions. Such messages are sent according to applicable consent rules and communication preferences. You can request to stop receiving optional marketing emails using an unsubscribe option when provided or by contacting us.

Unsubscribing from promotions does not necessarily prevent essential communications about an order, payment, return, or open support request.

9. Service Providers and Limited Information Sharing

Providing an online shopping experience involves several operational services. Information may be disclosed to partners only to the extent relevant to the service they perform, their contractual role, and applicable requirements.

• Commerce and hosting services: maintain product pages, carts, accounts, checkout records, and site infrastructure.
• Payment processors: authorize or capture payments, detect transaction risk, and process refunds.
• Fulfillment and shipping providers: prepare parcels, schedule deliveries, create tracking records, and investigate transport-related issues.
• Customer communication systems: organize support inquiries and respond to questions about vehicle compatibility, orders, and product condition.
• Analytics and advertising services: perform measurement or promotional functions if those integrations are enabled and permitted.
• Professional or regulatory recipients: receive information when needed to address legal obligations, protect rights, or respond to valid processes.

A shipping partner generally needs the recipient's delivery details, not the full history of browsing activity. A payment processor needs transaction information, not unrelated fitment photos. We seek to limit disclosures according to the task involved.

Some jurisdictions define certain advertising-related disclosures as a “sale” or “sharing,” even when information is not exchanged for money. Where applicable, customers may have a right to opt out of such uses.

10. Shipping Records and International Orders

Cross-border orders may require additional shipping documentation. A carrier, customs intermediary, or relevant authority may need recipient details, shipment contents, declared values, country of destination, and other information required for transport or clearance.

Large or heavy automotive components may move through different logistics arrangements than small packaged accessories. That difference can affect which fulfillment provider receives delivery information and which shipment records are created.

Customs and logistics requirements vary by destination. We do not use shipment documentation as a reason to collect unrelated personal information, and we encourage customers to submit only the details needed to complete the shipment.

11. Keeping Information Accurate and Secure

Accurate information is especially important for a store selling vehicle-specific products. A misspelled email address may prevent delivery of an order update; an incorrect address may delay a bulky shipment; and an incorrect Tacoma model year may lead to a misunderstanding about fitment.

Customers can help by checking contact and delivery details at checkout and promptly notifying support of material errors. When a request involves an order or personal data, we may ask for enough information to verify that the requester is authorized to receive or change the records.

We rely on reasonable technical and organizational safeguards and the protections of the service providers involved. Measures may include access controls, protected checkout processes, and monitoring of suspicious activity, depending on the systems in use. No internet service can guarantee absolute security.

For your protection, do not email complete card numbers, account passwords, or other sensitive credentials when requesting product support.

12. How Long Information May Be Kept

Different types of information serve different purposes and do not necessarily follow the same retention schedule. Cart and browsing records may have a shorter useful life than payment, order, customs, or refund records.

Information associated with a purchase may be kept for reasonable periods needed for customer service, accounting, fraud prevention, disputes, and applicable recordkeeping duties. Fitment correspondence and delivery photographs may be retained while a product concern is active and, when appropriate, for a period after resolution.

Retention can also be affected by the systems used to process transactions and by mandatory requirements in relevant jurisdictions. When information is no longer needed, it may be deleted, anonymized, or otherwise handled according to the applicable retention process.

13. Your Privacy Choices and Requests

Depending on where you live, privacy laws may provide rights to access, correct, delete, or receive a copy of certain personal information. You may also be able to object to specific processing, restrict certain uses, withdraw consent, or opt out of qualifying targeted advertising or data sharing.

For example, you may want to correct a delivery contact detail, ask what personal information is associated with your customer record, or request deletion of an old support attachment where deletion is permitted.

Requests may require reasonable identity verification to avoid exposing another customer's order information. Certain records may need to be retained despite a deletion request, such as when needed for transactions, disputes, or applicable legal obligations.

To make a request, email [email protected] and describe what you would like us to review. Please do not include more identifying information than necessary in your initial message.

Where applicable law provides an appeal process or a right to contact a data protection authority, those rights remain available.

14. Browser Signals and Tracking Preferences

Browsers and devices may offer settings that reduce tracking, block third-party cookies, or communicate an opt-out preference. A traditional Do Not Track signal does not have a universally adopted meaning, so the response to that signal may vary by technical implementation.

Where applicable law requires us to recognize supported opt-out preference signals, we aim to apply the required treatment. Browser controls can also be used to limit cookies, although some essential store functions may be affected.

15. External Services, Embedded Content, and Payment Pages

Some shopping features may depend on third-party technology, such as payment interfaces, fraud screening, shipping updates, or embedded media. When those services process information, their own privacy notices and technical practices may also apply.

If you leave our storefront for a third-party service, information you provide there may be handled under that service's terms. We encourage you to consider the privacy practices of a provider before supplying sensitive information directly to it.

16. International Processing

An international storefront may rely on service providers or servers located outside the customer's country. Information associated with checkout, support, payment, analytics, or shipping may therefore be processed across borders.

The privacy rules of the country receiving information may differ from those in your location. Where required, international transfers are handled using appropriate safeguards or other permitted arrangements.

17. Children's Information

CLUTCHERRA's automotive accessories are presented for shoppers who can make or arrange purchases appropriately. Our storefront is not directed at children, and we do not intentionally seek personal information from children for marketing purposes.

If you believe a child has submitted personal information without appropriate authorization, please contact us so the situation can be reviewed and handled as required.

18. Updates to This Page

Shopping systems, fulfillment arrangements, privacy requirements, and the ways we answer product questions can change over time. When our information practices change materially, this page may be revised to better describe the current handling of customer information.

Important changes will be communicated in a manner appropriate to their significance and any applicable notification or consent requirements.

19. Questions About Your Information

If you have questions about a privacy matter connected with an order, vehicle-fitment conversation, uploaded photograph, marketing preference, or data request, please email [email protected].

Include a brief explanation of your concern and, if relevant, your order number. Our team may request additional verification before discussing account-specific or transaction-specific information.

Business Contact Information

Company: HONG KONG YIAN ELECTRONIC CO., LIMITED

Email: [email protected]

Phone: +852 9464 2633

Address: RM.1801, EASEY COMM. BLDG., 253-261 HENNESSY ROAD, WANCHAI, HK

This information describes the categories of data and processing that may be relevant to the storefront; individual tools and optional integrations apply only when actually in use.